CenturyLink Prism TV User Manual download pdf (Page 12)

Issues with your service?

Call 866.314.4148

For full user guide, please visit

SeePrismTV.com/subscribers

CenturyLink home page:

centurylink.net

mycenturylink.com (for Arizona,

Colorado, Nebraska)

Want to upgrade your service?

Call 800.201.4099

Arizona, Colorado, Nebraska

Call 877.628.3617

Frequently Asked Questions.

How do I access Caller ID on my TV?

You must have home phone service with CenturyLink to enable this feature. If you’d like to switch

to CenturyLink, see below for service upgrade number. To access: Press – Settings – Call Log.

How do I turn on Caller ID on my TV?

To turn on/off: Press – Settings – Caller ID/on or off.

What if my set-top digital box won’t turn on?

1 Check to make sure the set-top box is plugged into a live electrical outlet.

2 If the answer is yes, try resetting the box as described on page 11

in the Troubleshooting section.

The remote won’t control the set-top box.

1 Ensure that the remote has fresh batteries.

2 Ensure that the upper left button ﬂashes when receiver control buttons are pressed. If not, press

that button and try again.

I have video but no sound.

Check the physical connections between the receiver and the audio player (TV, stereo receiver, etc.).

The receiver will not respond.

Try resetting the box as described on page 11 in the Troubleshooting section.

How many receivers with DVR functions can I have in my home?

You need one receiver for each TV from which you want to view the Prism service.

How many hours of recording time does my DVR have?

1216 Capacity – 106 hours of SD, 42 hours of HD

1232 Capacity – 230 hours of SD, 91 hours of HD

Will my DVR record on more than one TV in my home?

Yes, your DVR’s recording function can be accessed on up to 4 TVs in the home.

Can you record with the DVR and watch another channel?

Yes, you can watch or record up to 4 shows simultaneously. See page 5 for more information.

Can parental locking be used with Video On Demand?

Yes. See page 10 for more information.

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CenturyLink Prism TV User Manual Page 12